Girl in the Graveyard Update
(See bottom of post for TLDR)
I want to thank everyone for being super patient with me the past couple months, and thank those who had orders delayed for being understanding. I also want to apologize to everyone who has been frustrated or upset about order delays or communication problems. It has been a hectic time full of “what doesn’t kill you makes you stronger” moments. Between illness struggles, losing a worker during our busiest time of year, vendor delays and shortages, post office issues and more, my mental health really took a hit and it became a real struggle to handle everything. It felt like I tripped and tumbled down a hill, and every time I tried to stop myself I just fell down further.
So, of course, things have to change. I take full responsibility for not fixing things sooner, and would love an opportunity to make things right. I need to get back to a place where I love doing this again- Here’s how:
- From now on, all communication will be handled by my new business partner, Alexis at @meltscandlesco. She now handles all order packing and shipping, as well as social media and customer service. Her direct email is email@example.com
- I am going to be retiring all but a handful of items currently listed on the website. I know previously I had said only about 50 items. But doing this will allow me to re-release things in batches, as well as focus on getting new products listed as well. So if you have a favorite item, don’t worry, it will be back at some point during the year. This is to help get us back to faster shipping turn around. There are other behind the scenes fixes we have implemented, but I already feel like this has gotten TLDR. So feel free to email us and ask about them if you have a specific question.
TLDR: I’m sorry. We’re fixing our turn around and support. Almost everything on the website is 25% off and being temporarily retired (stuff will be back sometime this year). Say hi to Alexis! You can email her at firstname.lastname@example.org